Xbox One and PlayStation 4 Launch Issues

Xbox One and PlayStation 4 Launch Issues

By Dan Maurer

 

 
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It happens to Apple. It happens to other big name technology companies. Now it is happening to Microsoft, which a little over a week ago officially launched the Xbox One in 13 markets around the world. According to a handful of reports from across the Web, a small number of consoles are affected by a mechanical glitch that affects the disc drive, yielding all sorts of crunching and grinding noises when a game is loaded. No issues of damaged or destroyed disks have popped up however. For its part, Microsoft has said that the problem affects a “very small amount” of devices, although the company did not specify the precise number. “We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program,” Microsoft said in a statement. “Rest assured, we are taking care of our customers. While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.”

 

A broken console in other words, earns you a free game download. The Xbox One has sold strongly out of the gate, 1 million Xbox One consoles in the first 24 hours the device was on sale. In a blog post, Microsoft called it “the biggest launch in Xbox history,” and a “new record” for the Washington-based company. Still, the Xbox One doesn’t have the market to itself, the PlayStation 4 also sold a million units in 24 hours.

 

Sony also has been affected by reports of malfunctioning hardware. “A handful of people have reported issues with their PlayStation 4 systems,” confirmed a Sony spokesperson a day after the system’s launch on Nov. 15. “This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.” The official statement also said the number of affected systems represents less than 0.4 percent of all shipped units to date, a number supposedly inline with the company’s expectations for a new product introduction.

 

Quickly dubbed the “Blue Line of Death”, mimicking the infamous Red Ring of Death that plagued former Xbox 360 consoles, this hardware malfunction is the worst of all problems yet to surface on the PS4. When properly booting up, the LED indicator light adorning the side of the console should quickly pulse blue prior to turning white. On consoles suffering from the “Blue Line of Death” however, the deep-blue light pulses continuously, indicating failed video output before inexplicably powering off. In this case, the console never sends a signal to the TV, essentially bricking the device and preventing normal operation. Sony believes the problem to be an isolated incident, but has also released a troubleshooting guide highlighting potential fixes on their official website.

 

Both Microsoft and Sony have outlined plans to combat the affected customer’s system, everything from firmware updates to even as far as sending out replacement systems to customers before they even send theirs back to the companies. In the case of Microsoft who is giving affected customers a free download of either Forza 5, Ryse, or Dead Rising 3 for their troubles, Sony has yet to outline a compensation program for their affected customers at this time. This however could change as Sony has went as far as to even include a $10 voucher for the PSN network in all launch PS4 systems. At the end of the day it is us the consumers that ultimately win out as both Microsoft and Sony duel it out for console superiority and will both go above and beyond the call of duty to satisfy and make their loyal customers happy.

 

 

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